Frequently Asked Questions

THC Direct > Frequently Asked Questions

Do I need an account to order? 

No, we just require proof of age upon checkout

I know what I want – how do I pay?

Once you have your desired items in your cart – hit “Checkout” you will be e-mailed instructions for e-transfer

If you need etransfer instructions: https://www.youtube.com/watch?v=7xEIgj5_dTc

How much is shipping?

Express Shipping is free on all orders over $150

Is there a minimum order amount?

Yes, $150

How long until I receive my order?

Shipping takes 2-3 business days via Canada Post Express. We send tracking within 48 hours of payment receipt.

Do you ship out on weekends?

We do not ship on Sundays or Holidays, we try and ship Saturday’s but sometimes are unable to. Orders paid for after cut off on Friday will usually be shipped Monday morning.

Where can I find reviews on thcdirect?

We are in the process of being added to a few review sites, we recommend checking #thcdirect on instagram in the meantime!

Why are the concentrate prices low?

We have exclusive access to Gold Dream Extracts products, with low pricing – and we pass those savings on to you.

Can I get a sample first?

Unfortunately we do not offer samples. At random, we will include some in your order and at our discretion – requests will not be accepted.

What if a product I ordered becomes out of stock?

We take items offline as soon as we know they’ve sold out. If an item was not removed prior to your purchase, we will replace it with an item of equal or greater value at our own discretion. If you do not want an item of equal or greater value you may e-mail first to ensure we have the stock of your desired product. You may also comment “no substitutions” in your order notes.

How long will you hold my order for?

Payment must be made same day or we will remove the order and put the product back into inventory, we remove the orders next day at 9am Pacific Time.

What is the policy on lost packages?

We will create tickets to investigate parcels that are not updating, after a week of inactivity from the day of ticket creation we will re-ship at no charge. We will not reimburse or re-send parcels showing as successful delivery – if there is a risk of this occurring the address you are sending to you must send signature required.

Do you send parcels signature required? 

No, only if requested in the order notes

I still need help…

No problem! Send me an e-mail at sales@thcdirect.ca

Thank you!